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In addition to terminal devices, all personnel, places, and things connected to the network should also be considered.

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touchpoint

touchpoint

In addition to terminal devices, all personnel, places, and things connected to the network should also be considered.

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resource

resource

Understand best practices, explore innovative solutions, and establish connections with other partners throughout the Baker community.

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How to Capture Packets from the Phone Web Interface?

Introduction

Overview

If the phone cannot register, there is no audio during calls, or certain features such as call transfer are not working properly, packet capture can be used to collect diagnostic data for technical analysis.

Applicable Models

Supported products: all phone models.
Supported firmware: all firmware versions for the supported models.

Prerequisites

① Two BX4U phones connected to a switch and able to obtain IP addresses automatically.
② One configuration PC connected to the same switch, with network communication between the PC and the phones confirmed.

Phone and PC Connection Diagram

Phone and PC connection diagram

Procedure

Check the Phone IP Address

On the phone LCD screen, go to MenuStatus to view the current IP address of the phone.

Checking the phone IP address

Log In to the Phone Web Interface

Open a browser on the PC and access the phone web interface using the phone IP address.

Phone web interface

Start Packet Capture

In the web interface, go to SystemToolsNetwork Capture, then click the Start button.

Starting packet capture from the web interface

After packet capture begins, reproduce the issue. For example, if the problem is one-way audio or no audio during a call, place a test call and repeat the steps that trigger the issue. Once the problem occurs, click Stop.

Stopping packet capture

Your browser will then open a download prompt and begin saving the packet capture file.

Downloading the captured packet file

After packet capture is stopped, the download will complete automatically.

Completed packet capture download

Send the automatically generated pcap file to our technical support team for further analysis.

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